Santa Clara County ARES/RACES
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How To Request Packet Networking Technical Support

User Questions   |   Sysop Questions

 


User Questions:

Post questions to the scc-packet User Group

We have a large user community with many very experienced users. At least one of them probably knows the answer to your question. So, post your question to our scc-packet Yahoo user group where all of our local users can see the question and benefit from the answer.

Question Types:

Connecting

If you have a question or problem related to connecting to or staying connected to one of the BBSs, be sure to include the following information:

  • A step-by-step description of the question or problem. Be as clear as possible. Quote any error messages exactly.
  • If you had difficulty connecting or staying connected, include the following information::
    • Your location
    • The call sign of the BBS to which you tried to connect
    • The date and time you tried to connect
    • The call sign you used to connect to the BBS
    • The frequency band you used:  2m or 220
    • Antenna:  type and height above ground (in feet)
    • Coax type and length (in feet)
    • Transmit power (in Watts)
    • Signal strength meter reading (e.g. X of Y bars) of received signal from BBS
    • TNC:  make and model
    • What has changed on your end since the last time this worked?
    • Attach the Outpost session and transaction logs for that day
      • In Outpost, go to:  Actions > View Outpost Data Directories
      • Open the logs directory
      • Attach these two files:
        • sessionYYMMDD.log
        • transactionYYMMDD.log

Message Handling

If you are able to connect, but have a question or problem related to the handling of a specific message or what happened during a specific user/BBS session, be sure to include the following information:

  • A step-by-step description of the question or problem. Be as clear as possible. Quote any error messages exactly.
  • If you had difficulty sending or receiving a message, include the following information:
    • SCCo Packet Installer version
      • Start > All Programs > SCCo Packet > SCCo Version
    • The call sign of the BBS to which you connected
    • The date and time you connected
    • The call sign you used to connect to the BBS
    • The frequency band you used:  2m or 220
    • The "To" address of the message
    • The "Subject" line of the message
    • What has changed on your end since the last time this worked?
    • Attach the Outpost session and transaction logs for that day
      • In Outpost, go to:  Actions > View Outpost Data Directories
      • Open the logs directory
      • Attach these two files:
        • sessionYYMMDD.log
        • transactionYYMMDD.log

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Sysop Questions:

Send questions directly to a SCCo BBS Sysop

Sysops for BBSs outside of Santa Clara County are typically not members of the scc-packet user group.  And BBS-to-BBS details are usually not appropriate for the scc-packet user group list. So, send the information directly to one of the SCCo BBS sysops.

Question Types:

BBS Forwarding Issues

If you are a BBS sysop with a question or problem related to BBS-to-BBS message forwarding with an SCCo BBS, be sure to include the following information:

  • Your (sysop) call sign
  • Call sign and SSID of your BBS
  • Call sign of the SCCo BBS with which you are forwarding
  • Connection method (RF frequency, AMPRnet tunnel, etc.)
  • The date and time of the forwarding issue
  • The "To" address of the message or bulletin
  • The "From" address of the message or bulletin
  • The BID or MID
  • The "Subject" line of the message (if possible)
  • A step-by-step description of the question or problem. Be as clear as possible. Quote any log or error messages exactly.
  • Attach any logs or configuration file snippets that may be helpful

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This page was last updated on 29-Apr-2017