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How To Request Packet Networking Technical Support

User Questions   |   Sysop Questions

 


User Questions:

Post questions to the "packet" Discussion Group

We have a large user community with many very experienced users. At least one of them probably knows the answer to your question. So, post your question to our packet discussion group where all of our local users can see the question and benefit from the answer.

Question Types:

Connecting

If you have a question or problem related to connecting to or staying connected to one of the BBSs, be sure to include the following information:

  • A step-by-step description of the question or problem. Be as clear as possible. Quote any error messages exactly.
  • If you had difficulty connecting or staying connected, include the following information::
    • Your location
    • The call sign of the BBS to which you tried to connect
    • The date and time you tried to connect
    • The call sign you used to connect to the BBS
    • The frequency band you used:  2m or 220
    • Antenna:  type and height above ground (in feet)
    • Coax type and length (in feet)
    • Transmit power (in Watts)
    • Signal strength meter reading (e.g. X of Y bars) of received signal from BBS
    • TNC:  make and model
    • What has changed on your end since the last time this worked?
    • Attach the Outpost session and transaction logs for that day
      • In Outpost, go to:  Actions > View Outpost Data Directories
      • Open the logs directory
      • Attach these two files:
        • sessionYYMMDD.log
        • transactionYYMMDD.log

Message Handling

If you are able to connect, but have a question or problem related to the handling of a specific message or what happened during a specific user/BBS session, be sure to include the following information:

  • A step-by-step description of how to recreate the problem. Be as clear as possible. Quote any error messages exactly.
  • If you had difficulty sending or receiving a message, include the following information:
    • SCCo Packet Installer version
      • Start > All Programs > SCCo Packet > SCCo Version
    • The call sign of the BBS to which you connected
    • The date and time you connected
    • The call sign you used to connect to the BBS
    • The frequency band you used:  2m or 220
    • The "To" address of the message
    • The "Subject" line of the message
    • What has changed on your end since the last time this worked?
    • Attach the Outpost session and transaction logs for that day
      • In Outpost, go to:  Actions > View Outpost Data Directories
      • Open the logs directory
      • Attach these two files:
        • sessionYYMMDD.log
        • transactionYYMMDD.log

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Sysop Questions:

Send questions directly to a SCCo BBS Sysop

Sysops for BBSs outside of Santa Clara County are typically not members of the scc-packet user group.  And BBS-to-BBS details are usually not appropriate for the scc-packet user group list. So, send the information directly to one of the SCCo BBS sysops.

Question Types:

BBS Forwarding Issues

If you are a BBS sysop with a question or problem related to BBS-to-BBS message forwarding with an SCCo BBS, be sure to include the following information:

  • Your (sysop) call sign
  • Call sign and SSID of your BBS
  • Call sign of the SCCo BBS with which you are forwarding
  • Connection method (RF frequency, AMPRnet tunnel, etc.)
  • The date and time of the forwarding issue
  • The "To" address of the message or bulletin
  • The "From" address of the message or bulletin
  • The BID or MID
  • The "Subject" line of the message (if possible)
  • A step-by-step description of the question or problem. Be as clear as possible. Quote any log or error messages exactly.
  • Attach any logs or configuration file snippets that may be helpful

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This page was last updated on 03-Aug-2018